Customer Rights

Dear Customer,

​

If you have used our services and have a complaint about the company, you can fill out a complaint form and submit it to the Company’s headquarters at 11 Zarobyan St., Yerevan 0009 (entrance from Baghramyan 20), or send it to the email address info@efes.am. The company will provide a final written response to your complaint within 10 (ten) working days from the receipt of the complaint, under the valid terms specified in your request.

​

In accordance with Article 84, Part 4 of the Law of the Republic of Armenia on "Insurance and Insurance Activities," any person has the right to receive the following information from EFES ICJSC:

• A copy of the company’s state registration certificate, license, and charter.

• A copy of the company’s financial statements (at least the last annual and quarterly reports) and the external audit conclusion regarding the reports.

• Information about the proposed insurance services, by types, classes, and subclasses of insurance, including the insurance terms and proposed insurance rates.

​

To obtain this information, a written request must be submitted.

The company will provide the requested document copies within 5 working days.

​

We highly value your satisfaction and strive to continuously exceed your expectations.

​

For additional information about our services or to share your feedback about the services provided, you can call our 24/7 hotline at (+374 10) 700 800 or send an email to info@efes.am.

 

Customers have the right to protect their interests through the Financial System Mediator at www.fsm.am.